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Terms of Service — Tosvi

Version 1.0 · Effective date: 2026-06-20 · Last updated: 2026-06-20

These terms govern your use of Tosvi, a software service for car-detailing studios to manage clients, vehicles, quotes, scheduling, and pre-work vehicle inspections ("the Service"). By creating an account, accepting these terms during onboarding, or using the Service, you agree to these terms on behalf of the studio you represent.

The Service is operated by Petru Virtos, Antreprenor Independent, Cod fiscal 1026023032469, Chișinău, Republic of Moldova ("we", "us", "our"). Contact: [email protected].

0. Acceptance and authority

The Service is self-service: you create your own account and complete onboarding without our involvement. By ticking the acceptance box during onboarding you confirm that (a) you are at least 18 years old, (b) you are authorised to bind the studio to these terms, the Data Processing Agreement (DPA), and the Privacy Policy, and (c) the information you provide is accurate. We record your acceptance (account, user, document versions, language, and timestamp) as proof of agreement. If you do not accept, you may not use the Service.

1. Who may use the Service

The Service is for business use by car-detailing studios and their staff. You must be at least 18 years old and authorised to act for the studio whose account you use. You are responsible for the accuracy of the information you provide and for keeping your login credentials secure.

The Service is built to GDPR standards and may be used by studios in Moldova, the EU/EEA, and other markets. You are responsible for complying with the laws that apply to you by reason of where you operate and whose personal data you process, and for ensuring you have a lawful basis to process the personal data you enter. Data-protection roles and obligations are set out in the Data Processing Agreement (DPA).

2. Accounts

Each studio operates within its own isolated account. The account owner is responsible for the staff users they invite or create and for the activity that occurs under the account. Notify us promptly of any unauthorised use.

3. Your data and your responsibilities

  • The data you enter about your customers and their vehicles remains yours. We

process it on your behalf as your data processor, under our Data Processing Agreement (DPA), which forms part of these terms.

  • You are the data controller for your customers' personal data. You are

responsible for having a lawful basis to collect and store it (for example, your customers' consent or your contract with them), and for providing your customers any privacy information the law requires.

  • You must not upload unlawful content or personal data you have no right to

process, and you must use the Service in compliance with applicable law.

4. Subscriptions, trial, and fees

  • The Service may be offered with a free trial period. Subscription terms, fees,

and billing arrangements are as agreed between you and us in writing or as set out in the Service.

  • Access to the Service may be suspended if a subscription is not active. We will

not delete your data on suspension; see section 8 on termination.

5. Acceptable use

You agree not to: reverse engineer, resell, or sublicense the Service except as permitted; attempt to access another studio's data; probe or circumvent security or rate limits; or use the Service to send unlawful, infringing, or abusive content.

6. Intellectual property

We own all rights in the Service software, design, and brand. You receive a limited, non-exclusive, non-transferable right to use the Service while your account is active. You retain all rights in your own data.

7. Availability, warranties, and data loss

We work to keep the Service available and reliable but provide it "as is", without warranties of uninterrupted or error-free operation. We are not responsible for loss of data except to the extent caused by our failure to meet the backup commitments described in the Privacy Policy and DPA; you are responsible for exporting your data using the in-app tools as needed. To the maximum extent permitted by law, our total liability for any claim arising from the Service is limited to the amount you paid for the Service in the 12 months before the claim, and we are not liable for indirect, incidental, or consequential losses. Nothing in these terms limits liability that cannot be limited by law.

8. Indemnification

You agree to defend, indemnify, and hold harmless Tosvi (Petru Virtos, Antreprenor Independent) from and against any claims, damages, losses, liabilities, and reasonable costs (including legal fees) arising out of or related to: (a) the data and content you enter into the Service; (b) your or your customers' personal data and your role as data controller, including any claim by a data subject or authority that you lacked a lawful basis or required consent; (c) your breach of these terms, the DPA, or applicable law; and (d) your use of the Service in a way not permitted here. We will notify you of any such claim, allow you to control its defence (with our reasonable cooperation), and not settle it in a way that imposes obligations on you without your consent.

9. Termination and data after termination

  • You may stop using the Service and request account closure at any time.
  • We may suspend or terminate access for breach of these terms or unlawful use.
  • On termination, you may export your data through the in-app export tools before

closure. After closure, we delete your account data as described in the Privacy Policy and DPA.

10. Changes to the Service or these terms

We may update the Service and these terms. For material changes to these terms, we will notify account holders by email in advance. Continued use after a change takes effect constitutes acceptance.

11. Governing law

These terms are governed by the laws of the Republic of Moldova. Disputes will be subject to the competent courts of Moldova, without prejudice to any mandatory consumer or data-protection rights you have under applicable law.

12. General

  • Entire agreement. These terms, together with the Privacy Policy and the

DPA, are the entire agreement between you and us regarding the Service and supersede any prior understanding on the subject.

  • Severability. If any provision is found unenforceable, the rest remains in

full effect and the unenforceable provision is applied to the maximum extent permitted.

  • No waiver. Our failure to enforce a provision is not a waiver of it.
  • Assignment. You may not assign these terms without our consent; we may

assign them in connection with a merger, acquisition, or sale of assets, on notice to you.

  • Force majeure. We are not liable for failures or delays caused by events

beyond our reasonable control (e.g. outages of infrastructure providers, network failures, acts of government, or natural events).

13. Contact

Questions about these terms: [email protected].