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Terms of Service — Tosvi

Version 1.6 · Effective date: 19/08/2026 · Last updated: 19/08/2026

These terms govern your use of Tosvi, a software service for car-detailing studios to manage clients, vehicles, quotes, scheduling, and pre-work vehicle inspections ("the Service"). By creating an account, accepting these terms during onboarding, or using the Service, you agree to these terms on behalf of the studio you represent.

The Service is operated by Petru Virtos, Antreprenor Independent, Cod fiscal 1026023032469, bd. Moscova 9/5 ap. 300, Chișinău MD-2068, Moldova ("we", "us", "our"). Contact: [email protected].

0. Acceptance and authority

The Service is self-service: you create your own account and complete onboarding without our involvement. By ticking the acceptance box during onboarding you confirm that (a) you are at least 18 years old, (b) you are authorised to bind the studio to these terms, the Data Processing Agreement (DPA), and the Privacy Policy, and (c) the information you provide is accurate. We record your acceptance (account, user, document versions, language, and timestamp) as proof of agreement. If you do not accept, you may not use the Service.

1. Who may use the Service

The Service is for business use by car-detailing studios and their staff. You must be at least 18 years old and authorised to act for the studio whose account you use. You are responsible for the accuracy of the information you provide and for keeping your login credentials secure.

The Service is built to GDPR standards and may be used by studios in Moldova, the EU/EEA, and other markets. You are responsible for complying with the laws that apply to you by reason of where you operate and whose personal data you process, and for ensuring you have a lawful basis to process the personal data you enter. Data-protection roles and obligations are set out in the Data Processing Agreement (DPA).

2. Accounts

Each studio operates within its own isolated account. The account owner is responsible for the staff users they invite or create and for the activity that occurs under the account. Notify us promptly of any unauthorised use.

3. Your data and your responsibilities

  • The data you enter about your customers and their vehicles remains yours. We

process it on your behalf as your data processor, under our Data Processing Agreement (DPA), which forms part of these terms.

  • You are the data controller for your customers' personal data. You are

responsible for having a lawful basis to collect and store it (for example, your customers' consent or your contract with them), and for providing your customers any privacy information the law requires.

  • You must not upload unlawful content or personal data you have no right to

process, and you must use the Service in compliance with applicable law.

4. Subscriptions, trial, fees, and billing

Free trial. The Service may be offered with a free trial for a stated period and plan. The trial length, the plan it applies to, and the price that applies after it ends are shown in the Service or otherwise communicated to you at or before sign-up. We will make the trial end date and the applicable price clear before the trial ends.

Conversion to a paid subscription. Unless you close the account or cancel before the trial ends, at the end of the trial your account converts to a paid subscription on the plan you are using, or the plan you selected, at the then-current price for that plan. By continuing to use the Service after the trial ends, you agree to the paid subscription and authorise the resulting fees.

Fees accrue. Once converted, fees accrue on a recurring basis (for example, monthly) at the price for the plan in use, for as long as the account remains active on a paid plan. Fees accrue whether or not we have issued an invoice, requested payment, or enabled a payment method or automated billing at that time. Any delay by us in invoicing, in enabling a means of payment, or in enforcing payment does not waive any fee, does not make any period of use free, and does not prevent us from later invoicing and collecting fees accrued for past periods.

Right to invoice accrued fees. We may issue an invoice at any time for fees that have accrued but not yet been billed, covering the full period the account was used on a paid basis after the trial, priced by the plan or plans in use during that period. Where more than one plan or tier was used, we may apportion fees to the plan actually in use in each period; where that cannot be determined, the entry-level paid plan applies. We will invoice accrued fees within 90 days of the earlier of our enabling a payment method or the account's closure, and we will not seek fees accrued more than 12 months before the invoice date. Ordinary invoices are payable within 15 days of the invoice date; an invoice that consolidates fees accrued over more than one past period is payable within 30 days, and we may offer payment in instalments. All fees are exclusive of taxes, which you are responsible for.

Determining plan and price. The applicable plan is the one active on the account; where none was selected, the plan whose features were used; and failing that, the entry-level paid plan. Prices are our standard published prices for that plan, unless we agreed a different price with you in writing.

Changes, refunds, and suspension. We may change fees for future billing periods on at least 30 days' notice by email; changes do not affect a period already paid for. Except where required by applicable law, fees are non-refundable, including for partial periods. We may suspend access if a subscription is not active or an invoice is overdue; we will not delete your data on suspension (see section 9).

Discretion to waive. Nothing here obliges us to charge for a trial, period, or account that we choose to provide free of charge. Only a waiver we grant expressly and in writing, identifying the period covered, has effect. Our not issuing an invoice, not enabling payment, or not collecting is not a waiver of any fee and does not make any period free.

Fees survive closure. Closing the account does not cancel fees accrued before closure; we may invoice them after closure. We retain the billing and account records needed to substantiate accrued fees notwithstanding any general deletion period in section 9.

5. Acceptable use

You agree not to: reverse engineer, resell, or sublicense the Service except as permitted; attempt to access another studio's data; probe or circumvent security or rate limits; or use the Service to send unlawful, infringing, or abusive content.

6. Intellectual property

We own all rights in the Service software, design, and brand. You receive a limited, non-exclusive, non-transferable right to use the Service while your account is active. You retain all rights in your own data.

7. Availability, warranties, and data loss

The Service is provided "as is" and "as available". We use commercially reasonable efforts to keep it available but do not warrant uninterrupted, timely, secure, or error-free operation, or that defects will be corrected. To the maximum extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy.

You are responsible for exporting your data using the in-app tools as needed; we are not responsible for loss of data.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, punitive, or exemplary losses, or any loss of profits, revenue, business, goodwill, anticipated savings, or data, whether or not foreseeable. Our total aggregate liability across all claims arising from or related to the Service and the DPA is limited to the greater of (i) the amount you paid for the Service in the 12 months before the claim and (ii) EUR 100.

The above limitations do not apply to liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or to any liability that cannot be excluded under applicable law.

8. Indemnification

You agree to defend, indemnify, and hold harmless Tosvi (Petru Virtos, Antreprenor Independent) from and against any claims, damages, losses, liabilities, and reasonable costs (including legal fees) arising out of or related to: (a) the data and content you enter into the Service; (b) your or your customers' personal data and your role as data controller, including any claim by a data subject or authority that you lacked a lawful basis or required consent; (c) your breach of these terms, the DPA, or applicable law; (d) your use of the Service in a way not permitted here; (e) your use of the messaging feature, including compliance with marketing, anti-spam, telecom, e-privacy, consent, and third-party-platform (including Telegram) requirements; (f) any allegation that content you enter infringes a third party's intellectual-property or privacy rights; and (g) any regulatory fine or penalty arising from your acts or omissions — except to the extent the claim arises from Tosvi's own breach, negligence, or wilful misconduct, and subject to the carve-outs in section 7. We will notify you of any such claim; a failure or delay in notice reduces your obligations only to the extent you are actually prejudiced; we may participate with our own counsel at our expense; and you will not settle in a way that admits our fault or imposes any obligation on us without our prior written consent.

9. Termination and data after termination

  • You may stop using the Service and request account closure at any time.
  • We may suspend or terminate access for breach of these terms or unlawful use. We

may suspend immediately for non-payment or suspected unlawful use, and may suspend or discontinue the Service on reasonable prior notice.

  • You may export your data through the in-app export tools while your account is

active and for 30 days after closure, after which we may permanently delete it and have no obligation to retain or restore it. Deletion is otherwise as described in the Privacy Policy and DPA. This does not apply to billing, invoicing, and accounting records, which we retain for the period required by applicable accounting and tax law and to substantiate fees accrued under section 4; these records are retained under our legal obligation and are not deleted on closure.

10. Changes to the Service or these terms

We may add, modify, or discontinue features; we will give at least 30 days' notice of changes that materially reduce core functionality. We may update these terms; for material changes to these terms, we will notify account holders by email at least 30 days in advance. Continued use after a change takes effect constitutes acceptance.

11. Governing law

These terms are governed by the laws of the Republic of Moldova. Disputes will be subject to the competent courts of Moldova, without prejudice to any mandatory consumer or data-protection rights you have under applicable law.

12. General

  • Controlling language. These documents are provided in English, Russian, and

Romanian. In the event of conflict, the Romanian version prevails.

  • Entire agreement. These terms, together with the Privacy Policy and the

DPA, are the entire agreement between you and us regarding the Service and supersede any prior understanding on the subject.

  • Severability. If any provision is found unenforceable, the rest remains in

full effect and the unenforceable provision is applied to the maximum extent permitted.

  • No waiver. Our failure to enforce a provision is not a waiver of it.
  • Assignment. You may not assign these terms without our consent; we may

assign them in connection with a merger, acquisition, or sale of assets, on notice to you.

  • Force majeure. We are not liable for failures or delays caused by events

beyond our reasonable control (e.g. outages of infrastructure providers, network failures, acts of government, or natural events).

13. Contact

Questions about these terms: [email protected].